Ford Motor Company announced last week the launch of a new warranty on Ford Genuine and Motorcraft service parts for unlimited mileage for 24 months from time of purchase or installation.
The Ford backing, clarity of terms, labor coverage and access to Ford’s nationwide network for coverage is offered to all customers including consumers, fleet operators or independent repair facilities.
“Ford is dedicated to constant improvement in all we do. Ford Genuine and Motorcraft replacement parts are approved by Ford engineering,” said Frederiek Toney, vice president, Ford Motor Company and president, Ford Customer Service. “In the unlikely event a part fails, our new warranty demonstrates our commitment to quality, our customers and our intent to provide greater peace of mind and an improved ownership experience.”
Ford also will now reimburse fleets and independent repair facilities up to $150 in labor coverage. Ford continues a No Commercial Exceptions policy as a commitment to fleet customers.
In addition, Ford’s part warranty provides customers towing reimbursement for repairs completed at any Ford or Lincoln Dealership.
If a service part purchased under the new warranty needs repair then at a Ford or Lincoln dealership, the entire repair cost, labor and towing will be covered. If the repair was completed at an independent installer or fleet facility, Ford would reimburse up to $150 in labor (the towing would not be covered).
In the case of an individual do-it-yourself customer who chooses to install a part themselves, the warranty covers the cost of a replacement part for 24 months and unlimited miles. Labor expense is only reimbursable on repairs completed in a fleet or installer facility.
Ford’s previous service parts warranty was 12 months or 12,000 miles, whichever occurred first, and labor was covered if the part was installed by a dealership. Labor was not covered on parts sold over-the-counter to a fleet or installer.
