TWC Unemployment Designated Times to Call to File Claims

Effective Immediately, TWC asks that Texans use their area code to find their proposed call and access times listed below.

Recommended Call and Access Times

Area Code of Applicant                               Suggested Call Time

Area Codes Beginning with 9                       M-W-F 8 am to 12

Area Codes beginning with 3,4,5, 6             M-W-F 1 to 5 pm

Area Codes beginning with 7, 8                   T-T-Sat 8 am to 12

Area Codes beginning with 2                       T-T-Sat 1 to 5 pm

Texans will not be penalized for a delay due to call or user volume. Claims for individuals affected by COVID-19 are eligible to be backdated. Staggering claims will provide help to reduce frustrations for many Texans and provide better access to needed services.

For more information on COVID-19 and unemployment benefits, visit https/www.twc.texas.gov/news/covid-19-resources-job-seekers