For those who were unable to attend their ticketed concert Dec. 6-8, 2013, patrons may call the Dallas Symphony Orchestra’s Guest Services Box Office at 214-692-0203 to exchange tickets for another Holidays Full of Wonder performance through Dec. 31, 2013. They will work with each ticket holder to find a date and the best seat available.
For those who have not already exchanged into another performance, the box office will attempt to contact the ticketholder to exchange into a future performance of their choice (pending availability) at no cost.
Plano’s storm damage collection procedures
Due to the tremendous damage and large amount of debris from the recent winter storm, all the tree limbs and other excessive brush may not be able to be picked up at the same time during resident’s normal route schedule. City of Plano Environmental Waste Services (EWS) route drivers may have to return the following week(s) to collect the remaining brush. Listed below are four options residents have for disposal of their storm related landscape waste:
Criteria for normal weekly collection of landscape waste is as follows:
· Place trees limbs and brush at your normal collection point before 7:00 a.m. The EWS crews will prioritize completing two (2) passes {completing one week’s collection routes equates to one (1) pass} of the scheduled weekly collection routes prior to addressing staged tree limbs and brush material outside the normal collection point.
· As time permits and after completing the first pass, EWS crews will attempt to continue collection services through extended operational hours and/or days.
· Tree limbs and brush must be cut not to exceed six-feet (6’) in length and placed in manageable, orderly piles (piles that can be collected manually) with limbs laying in the same direction, each weighing no more than 50 pounds and piles no larger than 4 feet wide, 4 feet high and 6 feet long (4’x4’x6’).
· Separate tree trunks and large limbs from other brush and place next to piles. Depending on the size of the trunk, it may require specialized equipment.
· Leaves, plant materials, and grass clippings must be placed in the City-approved biodegradable bags, purchased at the Custer Road Facility, 9901 Custer Road, City Warehouse or some retail stores. Bags must weigh no more than 50 pounds and be placed within clear sight of the collection point, away from the refuse or recycling cart.
Place staged tree limbs and brush outside their normal collection point:
· If debris is a result of the storm, and at the resident’s discretion, you may place the tree limbs and brush outside their normal collection point, closer to where the debris was generated and call (972) 769-4150 to notify EWS Customer Service where the pile has been placed.
· Debris staged at a collection point outside the normal collection point will be serviced after crews have completed the scheduled weekly routes. This may cause a delay in the final removal of your material.
· Materials must be placed in areas and methods which do not block City streets, alleys and sidewalks, or fall outside the resident’s property lines.
Tree limbs and brush must be cut not to exceed six-foot (6’) in length and placed in manageable, orderly piles (piles that can be collected manually) with limbs laying in the same direction, each weighing no more than 50 pounds and piles no larger than 4 feet wide, 4 feet high and 6 feet long (4’x4’x6’).
· Separate tree trunks and large limbs from other brush and place next to piles. Depending on the size of the trunk, it may require specialized equipment.
· If there are only a few limbs, that can be carried or pulled to your normal collection point, that is EWS’s recommendation to assist with the most efficient and effective collections.
Schedule a Special Collection for a fee ($20 minimum or $10.00 per cubic yard.)
· Residents should call (972) 769-4150 to schedule a paid special collection. The resident will be given a collection date and the charge will be billed on the next utility bill. Special Collections can accommodate large brush piles and the collection can usually be placed either at the street or alley providing there is adequate overhead and side clearance.
Residents may haul material to the Custer Road Facility, 9901 Custer Road, free of charge. This material will be processed into Texas Pure Products.
· Residents must present their driver’s license and a copy of their most recent City of Plano water bill. Hours of operation are Monday through Saturday from 8:00 am to 4:30 p.m.
If a tree is growing on residential property, it is the citizen’s responsibility to prepare the tree for collection if damaged from the storm. City staff will not enter a resident’s property to cut fallen tree limbs blocking streets or alleys; however, they will cut limb(s) closest to the street curb or alley pavement when blocking vehicle passage. To report a tree blocking a street, contact the Public Works department at (972) 769-4140. If the tree is blocking an alley, contact Environmental Waste Services at (972) 769-4150 or ewscustomerservice@plano.gov.
EWS will post daily updates by 8:00 a.m. each morning to communicate collection progress and completed scheduled route days on: planoenvironmentalwaste.com, and on the city website homepage at plano.gov, follow us on Facebook and @cityofplanotxpr on Twitter.
