It took almost 2 years, but a seller who filed a class action lawsuit against eBay over its Featured Plus optional listing upgrade has reached a court-approved preliminary settlement with eBay. The company, while denying the allegations and not admitting fault, has agreed to pay $4.75 million to settle the lawsuit, including $7,500 for the seller who initiated the lawsuit. And it stopped offering the feature earlier this year.
Read the full story at Ecommerce Bytes.
Dollar amounts aside, the important aspect of this is actually the PRECEDENT it sets that ebay can and wili be held accountable for violations of the services they do not provide but always charge for, and it establishes documented public record of egregious action by ebay.
Good observations!