NEW YORK — The rise of cloud computing and teleconferencing represent both the biggest opportunity for growth as well as the most significant organizational challenge to companies around the world, according to new research from Condeco’s new research paper, The Modern Workplace 2019: People, places & technology, involving 750 corporate leaders. The full report can be downloaded here.
Among the countries in the survey, remote working is particularly prevalent in Australia (45 per cent) with the US tied for being the country with the second most amount of companies allowing remote work (43 percent) and least widespread is Germany (35 per cent). However, US businesses were least likely to offer flextime (49 percent), while those in Singapore were most likely (66 percent).
In addition, 43 percent of US business forecast that they will allow more remote working in the next year while only 9 percent have indicated that they will offer less remote working, a clear indicator that remote working is a major trend in America. 54 percent of US companies have said that they offer remote working to increase employee retention, which showcases employees increasing demands to work from home.
While recognizing digital transformation as crucial to their future success, 60 percent of those who participated express concern over the speed with which new technologies are reshaping their businesses. They are increasingly preoccupied with issues related to cloud computing, the internet of things, and big data.
These technology challenges are contributing significantly to the changing nature of the corporate environment, the report finds. Cloud computing in particular has made it possible for increasing numbers of employees to work remotely and flexibly – meaning that the central company workspace is rapidly becoming an administrative hub, rather than a traditional central focus where everyone gathers during set hours.
The demands of regulation and compliance are also adding to the burden felt by businesses as they face the future,
Condeco’s report is based on an in-depth survey of business leaders in six countries, including the United States, backed by qualitative interviews. Respondents overall say the biggest challenges facing their organizations in the next 12 months are digital transformation (37 percent) and the adoption of new technology (35 percent).
Across all countries surveyed, access to talent supply (26 per cent) and regulation and compliance (24 per cent) are considered greater organizational challenges than business uncertainty (22 per cent),
Welcome to the flexible working revolution
Almost half of global businesses surveyed (41 percent) say they already offer some degree of remote working, while three-fifths (60 percent) provide flextime opportunities, allowing employees to choose when to start and end their workday.
“The research clearly shows that businesses are in the process of transforming their workplaces digitally, which enables them to transform the way that they are used physically,” said Paul Statham, CEO of Condeco.
“Today’s technology allows for space to be used more flexibly and for employees to work remotely. This benefits businesses by maximizing office space, reducing costs and by keeping employees engaged and productive.”
The end of meeting-room culture?
When employees do go into the office, it is most often for meetings with colleagues and customers. Yet the researchers discovered that finding, booking and using meeting rooms is a consistent point of organizational tension, even as more people are working remotely. Fewer than a quarter of those surveyed (23 percent) say that their employees have access to meeting rooms whenever they need them; however, the US leads the world with 31 percent, compared to just 9 percent in Singapore.
Only a third of respondents (31 percent) currently use specialist meeting-room scheduling software to help make efficient use of their available space. Some of those surveyed believed that there was an opportunity to use artificial intelligence to book and use meeting rooms more effectively.
“AI can release individuals from routine, repetitive tasks at work and free them up for more value-adding and enriching activities. That’s why it is likely to play an important role in meeting room booking software,” said Peter Otto, Chief Product Officer at Condeco.
Businesses are only just beginning to realize the extent to which the need for co-workers to meet in person is a thing of the past, as new conferencing systems enable teams to maintain real-time collaboration and conversation across vast distances and multiple time zones.
“Ultimately new technology will enable businesses to allocate their resources and time more effectively,” said Otto. “There is also a role it can play in gathering data, but companies need to be aware of the ethical and privacy aspects of using it in this way and be prepared to be fully transparent in communicating what they are doing to their employees.”
US leaders prepare for the future
While a fifth of business leaders worldwide (22 per cent) said that uncertainty was a concern for them, less than one fifth of American business leaders (16 percent) echoed this.
The most-common concern for US respondents is technology adoption (45 percent) and talent supply (30 percent), suggesting that businesses are expecting these to be major issues over the next year. Only 11 percent of US business cited access to capital as their top organizational concern.