In LeadeReliability: Where Leadership, Culture, and Profitability Collide (published by iUniverse), a new business advice book, Jeff Dudley helps readers become more efficient and improve their reliability and leadership skills, getting them closer to boosting customer loyalty, employee satisfaction and company profits.
Dudley uses “LeadeReliability” to teach readers how to improve their reliability and the reliability of their organization. “In turn you will create increased customer loyalty, improved employee satisfaction and increased profitability,” he says. The book works to create a simple mindset change in readers, helping them approach unexpected events in a new way.
An excerpt from LeadeReliability:
“The key to any successful enterprise is people—and how they respond to every situation. Have you captured the hearts of your employees? Do they really care about what they are doing and what you want them to do? Are your employees waiting for you to lead them through decisions? Are they applying academic responses to the problems? Truly successful businesses have earned the trust of their employees and stakeholders. With this trust, you can create dedication and allegiance from them.”
Dudley’s approach is threefold. He helps readers improve leadership, influence office culture change and improve business operations. “People can personally impact their own life and the organizations that they are involved in,” he says. “They can create a life that is not disrupted and therefore they get to do what they planned on doing.”
